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Terms and Conditions

Company Details

LetsCollect-it Limited
232 Corbets Tey Road,
Upminster,
Essex.
RM14 2BL.
Tel: +44 (0) 1708 225919.
Email: info@letscollect-it.co.uk

Registered in England number 6214082.

VAT Reg No: GB 994 6953 45

Security

When you use the store to place any order or make a payment you can be confident in the knowledge that the LetsCollect-it store features a secure shopping cart system protected by a 128bit SSL Secure Server.  This means all credit and debit card transactions are completely safe and encrypted whilst passing through our checkout.

Privacy

Your privacy is very important to us.  Any information collected as part of your order will never be sold, rented or passed on to any other party.  We will email you status of your order as it changes from Pending to Processing and Processing to Dispatched and liaise should there be questions regarding your order.  We will not however deliver marketing material to you unless you subscribe to our newsletter.  Subscribers will receive our newsletters as and when they are published.  Frequency will be no more than 2 newsletters per calendar month.

Payment Methods

For deliveries to the UK all payment forms detailed below are accepted.
For deliveries to outside the UK e.g Europe, USA, RoW, payment methods accepted are Paypal, Credit Card, cheque (only if drawn on a UK bank account) and cash (sent at the prevailing FX Rate).
PayPal or Credit Card are the preferred payment method for non-UK transactions.

Credit Card
You can pay for your purchase(s) by credit card directly using HSBC as the payment processor.  On selecting HSBC as the payment method you will be re-directed to the HSBC secure server to complete your purchase.  Using HSBC as the payment processor ensures you can be confident of its security and the protection it provides.

PayPal
You can also pay for your online purchases using PayPal.  To complete your payment you will be prompted to log in to your PayPal account where payment will be taken from either your existing balance or your registered credit card.

Google
We also provide Google checkout.  To complete your payment you will be prompted to log in to your Google account where payment will be taken from your registered credit card.

Cheque
Alternatively, you can opt to pay via cheque when checking out.  You will be prompted for your address details and notified of where to send payment and to whom it should be payable.

Postal Order
For Postal Order payments follow the instructions above for paying by cheque.

Cash
Not recommended unless it is sent registered post but if this is the only option you have available then follow the instructions as per the cheque process above.

Shipping, Handling and Delivery

We aim to dispatch all items to you as soon as possible and in perfect condition.  Where possible we will send the same day (Mon - Sat, exc bank holidays) providing the order is received before 12:00.

All items will be sent via Royal Mail first class post.  As our letters/parcels are franked they will be treated as business mail by RM and should arrive within 1 - 2 days of dispatch if posting within the UK.  Deliveries outside the UK may vary in time but should arrive within 7 - 14 days of dispatch.

Postal Charges

Every order will be charged a basic posting rate as follows:

Territory Standard Charge
UK (Eng, Scot, Wales, NI, Chn Isl) £1.00
Europe (RoI, France, Spain etc) £2.50
Rest of World (USA, Australia etc) £3.50

Depending on the item purchased, additional postage may be payable.  This is detailed in the table below (not currently used):

Item  UK Europe Rest of World
Pin Badge £ Zero £ Zero £ Zero
Embroidered Patch £ Zero £ Zero £ Zero
Cufflinks £ Zero £ Zero £ Zero
Car Flag £ Zero £ Zero £ Zero
Table Flag (Plastic) £ Zero £ Zero £ Zero
Large Flag (5ft x 3ft) £ Zero £ Zero £ Zero
Table Flag (Metal) £ Zero £ Zero £ Zero

Additional Postage Options

For postage to the UK recorded delivery is available if required at the standard extra cost.
For postage to Europe items can be sent "International Signed For" or via "Airsure" at extra cost.
For postage to USA and RoW items can be sent "International Signed For" or "Airsure" at extra cost.

International Signed For requires a signature on receipt of the goods, provides insurance against loss and online tracking whilst in the UK.
Airsure receives priority handling, insurance against loss and full online tracking.  

Late or Lost Deliveries

We are not liable for goods arriving late so if the customer requires a delivery by a certain date it is the customer's responsibility to ensure the goods are ordered in good time.  We will of course always endeavour to meet a customer's delivery requirements.

We follow Royal Mail's own 15 day policy for late and lost post.  We do not re-send any items or provide a refund until the following conditions are met:

 o 15 days have passed since dispatch
 o the customer has checked with their sorting office for undelivered parcels
 o the customer has clarified their delivery address

Where items have been lost then we will re-send them.  We do however reserve the right to provide a refund instead if the items are not in stock.  At our discretion, we may also provide a refund if we have concerns over the delivery address.


Returns Policy

We hope you will be happy with your purchase, but if you are dissatisfied for any reason then you do have the option of returning the item for a full refund.  Please drop an email that you intend to return the item and the reason for the return.  Then send the item to:

Returns
232, Corbets Tey Road,
Upminster,
Essex.
RM14 2BL.
UK

The goods must be returned to us for inspection unopened and unused and in a re-saleable conditon.  This includes all packaging, accessories and documentation included in the original packet/parcel.

On receipt of the goods we will refund the cost of the item minus postage (at standard rate) within 30 days of the cancellation.

Discounts

We will run a number of promotions that will provide the customer with a discount off their total order value.
Whilst a customer may be eligible for a number of discounts (should they be both a repeat buyer and Twitter follower for instance) only one discount code can be entered per purchase.  The customer must enter the correct code to ensure they get the maximum discount.

Discount Status From / To
Repeat Buyers (10% off order value).  Use discount code provided on reverse of thank-you card Active 01-May-2009 to 31-Dec-2010
Twitter Followers (10% off order value).  Use discount code provided on each tweet. Active 01-May-2009 to 31-Dec-2010
Facebook Fans (10% off order value).  Use discount code provided to all Facebook fans. Active 01-May-2009 to 31-Dec-2010


Finally ..

If you have any questions on other badges that are not currently available for online purchase then please email me here for availability.

Many of the items listed here are also available on eBay at our eBay shop.  Please check it out.
If you would prefer to purchase from eBay and the item you are looking for is not listed then let us know and we will list a Buy-it-now item for you at the same price.

Note: for the football badges these are unofficial products and not authorised by any football club, authority or their representatives unless otherwise stated.

 
 
     
         
         
         
         
         
         

 

 

 

 


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Delivery Charges

One standard cost per territory:

 UK: £1.00
 Europe: £2.50
 RoW: £3.50

This is the price you pay whatever you order.



Payment Options




Acceptance Mark


Cheque

Postal Order



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LETSCOLLECT-IT for NATIONAL PRODUCTS and FOOTBALL MEMORABILIA | Country Flag Badges and Pins | English County Flag Badges | Embroidered Country Flag Patches | Desk / Table Flags in Metal or Plastic | Country Flag Cufflinks | English County Flag Cufflinks | Large Polyester Flags | 5 x 3 Flags | Car Flags | Football Badges | English Football Badges | Premier League Football Badges | European Football Badges | Sports Badges | Sports Patches